Revision Policy

Last Updated: 01/11/2023

At M.D. Gunasena & Co. Printers (Pvt.) Ltd, we are committed to providing high-quality products and services. We understand that there may be situations where customers may need revisions to meet their requirements. This Revision Policy outlines the terms and conditions associated with requesting and receiving revisions.

1. Revision Requests

1.1. Eligibility: Customers are eligible to request revisions if the product or service received does not meet the specifications outlined in the original order.

1.2. Submission: Revision requests should be submitted within [number] days of the product delivery or service completion.

2. Types of Revisions

2.1. Minor Revisions: Minor revisions, such as text or design adjustments, are typically accommodated without additional charges and are subject to approval.

2.2. Major Revisions: Major revisions that require substantial changes to the product or service may be subject to additional charges. The customer will be informed of any associated costs.

3. Submission of Revision Requests

3.1. Clear Instructions: When submitting a revision request, please provide clear and specific instructions regarding the changes you require.

3.2. Timely Submission: Timely submission of revision requests is essential. Delays in requesting revisions may affect the availability and approval of revisions.

4. Approval and Turnaround Time

4.1. Approval: Revision requests will be evaluated by our team. We will notify you of the approval and any associated costs for major revisions.

4.2. Turnaround Time: The time required to complete revisions will vary depending on the complexity and extent of the requested changes. We will provide an estimated time for completion upon approval.

5. Refusal of Revisions

5.1. Reasons for Refusal: We may refuse a revision request if it is beyond the scope of the original order, if it violates any legal or ethical standards, or if it is not submitted within the specified timeframe.

6. Contact Us

If you have any questions or need to request a revision, please contact us at:

M.D. Gunasena & Co. Printers (Pvt.) Ltd. 20, San Sebastian Hill Colombo 12 Sri Lanka

Email: printersinfo@mdgunasena.com

Phone: (+94) 11 232 3126

7. Changes to This Policy

We reserve the right to make changes to this Revision Policy. Any updates will be posted on our website, along with the “Last Updated” date.