Refund & Returns Policy

Last Updated: 01/11/2023

At M.D. Gunasena & Co. Printers (Pvt.) Ltd, we aim to provide high-quality printing services. We understand that there may be situations where you need to request a refund or return for products or services purchased from us. This Refund & Returns Policy outlines the conditions and procedures for requesting a refund or return.

1. Refund Policy

1.1. Refunds for Services: If you are dissatisfied with the services we have provided, please contact us within [number] days of the service completion. We will assess your request and, if justified, issue a refund based on the circumstances.

1.2. Refunds for Products: Our policy for product refunds is as follows:

  • If the product received is damaged or defective, please notify us within [number] days of receiving the product. We will arrange for a return and provide a full refund.
  • If you have received the wrong product or the product does not match the specifications provided in your order, please contact us within [number] days of receiving the product. We will arrange for a return and provide a full refund or replacement.

1.3. Non-Refundable Items: The following items are non-refundable:

  • Customized or personalized products, unless they are damaged or defective.
  • Products that have been used, damaged, or altered by the customer.

2. Returns Policy

2.1. Returns for Services: If you believe that our services do not meet the agreed-upon specifications, please contact us within [number] days of the service completion. We will evaluate your request and make necessary arrangements to address any concerns.

2.2. Returns for Products: For product returns, please adhere to the following guidelines:

  • To initiate a product return, please contact us within [number] days of receiving the product.
  • Returned products must be in their original, undamaged condition with all packaging intact.
  • We will inspect the returned product upon receipt. If the product meets our return criteria, we will process the return and issue a refund, replacement, or exchange, as applicable.

3. Contact Us

If you have any questions or need to request a refund or return, please contact us at:

M.D. Gunasena & Co. Printers (Pvt.) Ltd. 20, San Sebastian Hill Colombo 12 Sri Lanka

Email: printersinfo@mdgunasena.com

Phone: (+94) 11 232 3126

4. Changes to This Policy

We reserve the right to make changes to this Refund & Returns Policy. Any updates will be posted on our website, along with the “Last Updated” date.